Slots / Mobile
These Terms & Conditions govern everything tied to your 10bat account — how you access the lobby, how transactions are processed through supported local payment rails, and what conduct we expect. Access and eligibility depend on your local law and the eligible regions we serve.
By opening and using a 10bat account, you confirm that you have read and agree to the terms set out on this page. These terms form the full agreement between you and 10bat for access to the lobby, sports markets, live casino tables and any account wallet activity — including deposits and withdrawals made through Nagad, Rocket or bKash where those rails are available in your eligible region. We may update these terms from time to time. When we do, we will post the revised version here with a note of what changed. Continued use of your account after an update means you accept the new version. If you disagree with any change, you should stop using the account and contact our support team to discuss your options. These terms do not override any applicable law in Bangladesh or in any other eligible region. Where a local legal obligation conflicts with anything written here, the local obligation takes effect. We ask you to review access conditions specific to your jurisdiction before depositing or placing any wager. If you have questions about eligibility, reach out through the contact routes listed on the support section of this page.
Nagad transactions are subject to wallet-specific limits and verification shown inside your account settings.
Rocket transfers must match the mobile number registered to your 10bat account at the time of the transaction.
bKash deposits are confirmed once the platform receives a completed transfer notification from the wallet provider.
Your account wallet balance reflects only confirmed credits; pending transactions are shown separately in the transaction history screen.
These terms apply to your registered 10bat account, the lobby you access through it, and transactions you initiate. They do not extend to services or websites that sit outside our platform, even if you reach them through a link we display.
Rules around login, password security, and session behaviour on both mobile browser and desktop apply fully under these terms. You are responsible for keeping your credentials secure.
Deposits and withdrawals made through Nagad, Rocket or bKash within supported regions fall under these terms. Processing rules shown in your account settings apply to every transaction.
Game titles available in the lobby, odds displayed in sports markets and any promotional notice published on the platform are covered by these terms. We may remove or amend content without prior notice.
Payment providers such as Nagad or Rocket, and game studios supplying content to the lobby, operate under their own separate terms. We are not responsible for their individual policies or service conditions.
These terms give you clear, practical steps for managing your account relationship with 10bat. You can review your full transaction history at any time through the account wallet screen — every deposit, withdrawal and adjustment is recorded there with a timestamp. If you spot a discrepancy in a Nagad, Rocket or bKash transaction, raise it directly with our support team using the contact routes listed on this page; we will look at the wallet record on our end and respond through the same channel. You can request a correction to your account details — name, mobile number or registered email — by contacting support. Some changes require identity verification steps as shown on the account settings screen; follow the instructions displayed there rather than sending documents unprompted. If you want to understand why a particular decision was made on your account, you have the right to ask and receive a clear explanation. We aim to keep account decisions transparent and traceable back to these published terms.
Your wallet screen lists every confirmed and pending transaction. Filter by date or payment method to find a specific Nagad, Rocket or bKash entry.
Request a detail change through the support route listed below. The account settings screen shows which fields need identity verification before a change is applied.
If any clause here is unclear, contact us in writing via the support channels on this page. We will respond with a specific reference to the relevant section.
If a suspension or restriction has been applied to your account, you may request a formal review. State the account email and the specific action you are questioning.
For any question about these Terms & Conditions — whether it concerns your account rights, a transaction processed through Nagad or Rocket, or a content decision — use the published support routes below. Please include your registered account email and a short description of the specific term or transaction you are asking about.
Open the chat icon from any page in your signed-in account. State your account email and the specific Terms & Conditions clause or transaction you are raising.
Send your query to the support email address shown in the account help section. Attach any relevant transaction reference numbers from your wallet history.
The Help Centre, accessible from the account menu, holds published answers to common terms questions including wallet verification and account suspension queries.
We handle account data, transaction records and cookie settings in line with the commitments stated in our Privacy Policy, which sits alongside these Terms & Conditions on the platform. Your account security is maintained through login authentication steps visible on the sign-in screen; we do not disclose the technical mechanism, but the process is shown to you at each login event.
Transaction records, including Nagad, Rocket and bKash entries, are retained for the period required under applicable rules. You can view your own records at any time from the wallet history screen in your account.
Cookies used on 10bat are described in the cookie notice accessible from the footer. You can adjust browser-level cookie settings; some account features may behave differently if certain cookies are blocked.
Your account credentials are your responsibility. If you suspect unauthorised access, contact support immediately through live chat or email. Do not share your password or one-time codes with anyone.
To request a correction to how your data is processed, or to ask about retention periods, contact us in writing via the support email shown in the Help Centre. We will respond with reference to the relevant policy clause.
Below are the questions we receive most often about the Terms & Conditions on 10bat. If your question is not covered here, use the support routes listed in the contact section above.
Access and eligibility depend on your local law and the eligible region you are in. These terms govern the platform broadly, but local legal obligations always take effect where they conflict with any clause written here. Check the conditions relevant to your jurisdiction before using your account.
We post the updated version here when changes are made, with a note of what has changed. Continued use of your account after a revision means you accept the updated terms. If you disagree, contact support to discuss your options before continuing to use the account.
Check your wallet history screen first — each transaction carries a status and timestamp. If the record looks incorrect, contact support through live chat or email with your account email and the transaction reference. We check the wallet record on our side and respond through the same channel.
Raise a correction request through the support routes listed on this page. The account settings screen shows which changes require identity verification before they are applied. Follow the on-screen instructions rather than sending documents unprompted to avoid processing delays.
Game studios supplying content to the 10bat lobby operate under their own separate terms and conditions. These Terms & Conditions cover your account and how you access the lobby; they do not extend to the individual policies of content studios. Check the studio's published terms for questions specific to a game title.
You can request a formal account review. Contact support via email with your registered account email and a clear description of the restriction you are questioning. We reference the specific clause from these terms when responding so you can see the basis of any account decision.