10bat Privacy Policy: How We Handle Your Information
At 10bat, how we collect and use your personal information is set out here clearly so you can make informed choices about your account. This policy applies to your use of the 10bat platform, including account registration, wallet transactions via Nagad or Rocket, and any support contact you raise with us — subject to your local law and eligible regions.
Account data you control
Nagad and Rocket transaction records
Published support contact routes
Applies to eligible regions only
POLICY POSTURE
What Data We Collect and Why We Hold It
When you open an account with us, we collect the information you provide directly — your name, contact details, and the payment method you connect, such as Nagad or Rocket. We also record transactional data: deposits made through your account wallet, withdrawals you request, and the device or browser session that carried out those actions. We hold this data to run your account correctly, process transactions, and respond to support queries. We do not sell your personal information to third parties. Where we share data at all — for example, with a payment processor handling a Nagad or Rocket transfer — it is limited to what that party needs to complete the transaction. We retain account records for as long as your account is active and for the period required under applicable law in eligible regions. If your account is closed, we retain the minimum data necessary to meet our legal obligations, then remove the rest. Cookies and session data collected through your browser are used only for account functionality and platform navigation, not for external advertising profiling. Our policy on third-party links is in the scope section below.
Nagad wallet records
Rocket transfer logs
Account registration details
Session and browser data
Support correspondence
POLICY COVERAGE MAP
Where This Policy Applies and What It Does Not Cover
This policy covers the 10bat platform as you access it through your account — including the lobby, your wallet area, and any support channel we publish. It does not extend to third-party sites or services that may be linked from our pages. Understanding the boundary of this policy helps you decide when to check a third party's own terms.
Account Access
All data collected during account login, session activity and account settings changes falls inside this policy. This includes your registered mobile number and any verification steps shown in your account area.
Wallet Transactions
Deposits and withdrawals processed through Nagad or Rocket are logged under your account and covered here. The payment provider's own data practices are governed by their separate policy, not ours.
Platform Content
Game session data recorded while you use the lobby — titles played, session duration — is held under this policy for account integrity and support purposes, not shared with game studios for profiling.
Third-Party Services
Links to external sites, or services operated outside the 10bat platform, fall outside this policy. We do not control how those third parties handle your data; check their own published terms before you proceed.
YOUR ACCOUNT CHOICES
Practical Actions You Can Take Under This Policy
You have concrete options when it comes to the personal data we hold. First, you can review the information stored against your account by logging in and checking the account details section — name, contact number, and linked payment method such as Nagad or Rocket are visible there. If any detail is wrong, you can update it directly in that section or contact support to request a correction on your behalf. Second, if you want to know specifically what data we hold beyond what is shown in your account area, you can submit a written request through our support route. We will acknowledge it and respond within the period set by applicable law in eligible regions. Third, if you want to close your account and request removal of non-mandatory data, you can raise that through the same support channel. We will confirm what we are legally required to retain and what we will remove. None of these actions require you to provide more data than is already on your account.
Review Your Records
Log into your account and open the account details page. Your registered contact information and linked wallet — Nagad or Rocket — are shown there for you to check at any time.
Correct Account Details
Editable fields can be updated directly inside account settings. For fields that require verification before a change takes effect, follow the on-screen instructions or raise a support request.
Request Data Access
Submit a written request via our published support route if you want a summary of data we hold that is not visible in your account view. We process these in line with applicable law.
Request Account Closure
Contact support to initiate an account closure and data removal request. We will confirm which records we are obligated to retain and the timeline for removing the rest.
PRIVACY CONTACT PATHS
How to Reach Us About This Policy
If you have a question about how your data is handled, or you want to act on any of the rights described above, reach out through the contact routes published on the platform. We aim to direct your query to the right team without asking you to repeat information already on your account.
Live Chat
Open the chat icon from any page while logged into your account. Describe your privacy query and the support agent will escalate it to the relevant team if needed.
Email Support
Send a written request to the support email address published in the contact section of the platform. Include your registered account contact number so we can locate your records.
Account Help Centre
The help centre within your logged-in account area contains published answers to common privacy questions. Check there first for quick reference before raising a direct support request.
DATA HANDLING STANDARDS
How We Protect and Manage the Data We Hold
We apply account-level controls and session security to reduce the risk of unauthorised access to your data. Your account wallet activity — including Nagad and Rocket transaction records — is stored under access controls that limit which internal teams can view it.
Cookie Policy
Cookies on the 10bat platform are used for session management and account functionality. We do not use cookies to build advertising profiles. You can adjust browser cookie settings, though some account features rely on session cookies to work correctly.
Data Retention
We keep your account data for as long as your account is open and for the minimum period required by applicable law after closure. Transaction records linked to Nagad or Rocket payments are retained in line with financial record obligations.
Account Security
Access to your account is protected by your login credentials. If you believe your account has been accessed without your permission, contact support immediately through the live chat or email route published on the platform.
Policy Updates
When we make changes to this policy, we publish the updated version here with the revision date noted at the top of the page. Continuing to use your account after a change is posted means you have seen the updated terms.
PRIVACY FAQ
Questions About Your Privacy on 10bat
Common questions about how your data is collected, stored and managed under this policy — including what you can request and how to contact us about your account records.
What personal information does 10bat collect when I open an account?
We collect the details you provide during registration — name, contact number, and the payment method you link such as Nagad or Rocket. We also record session data from your browser and transaction history associated with your account wallet, used only for account management.
Does 10bat share my data with third parties?
We share data only where it is necessary to process a transaction — for example, passing payment details to a Nagad or Rocket processor to complete a deposit or withdrawal. We do not sell your personal data. Third-party links on the platform operate under their own separate policies.
How long does 10bat keep my account data after I close my account?
After account closure we retain the minimum data required by applicable law in eligible regions — typically financial transaction records. Data that is not legally required is removed. You can ask support for a summary of what is retained and for how long.
How do I correct wrong information stored on my account?
Log in and go to the account details section — most fields are editable directly there. For details that need verification before a change is accepted, follow the on-screen instructions or raise a request via live chat or the support email published on the platform.
Can I request a copy of the data 10bat holds about me?
Yes. Send a written request through the email support route published in the platform's contact section. Include your registered contact number so we can locate your records. We will respond within the timeframe set by applicable law for your eligible region.
Does this privacy policy apply if I access 10bat from outside Bangladesh?
This policy applies to use of the 10bat platform. Whether you can access the platform at all depends on your local law and eligible regions — we do not make legal eligibility determinations. Check local laws in your location before accessing the platform.
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